Contact Us

We know how important it is to have great customer service! We want to make sure we can improve as much as we can to better serve you! For any feedback, inquiries, or concerns - please email us at!

Is there someone I can speak to over the phone?

Unfortunately, we are still a small team and we currently can only accommodate customer inquiries via email. Your email will be answered by a qualified customer service representative who can assist with any concerns!

How long will it take for someone to get back to me?

Since our customer care team is a very small team, it may take 1-3 business days to respond back. However, we review emails Monday through Friday between 9AM - 5PM so you can be sure to receive a response!

Where can I ask for a return or refund?

We want to hear about it if you had less than a great experience with us. Please email us ( and tell us about your experience! If you need to return an item, please see our Returns policy page for terms. Please direct mail or any items that need to be shipped back to:

Cuddly Ventures LLC
PO Box 3283
57 14th Street
Hoboken, NJ 07030